Delivery Expectations and Timeframes for GrabOne Store Purchases

As a GrabOne Store merchant, you're responsible for dispatching and delivering orders to customers within the timeframe advertised on your deal page. Here's what you need to know.

The delivery timeframe displayed on your deal page is what your customer has agreed to at the time of purchase. It's important that all orders are dispatched and delivered within this window.

Once an order has been dispatched, tracking information must be uploaded via the GrabOne Merchant Portal so customers can follow their delivery. For help with this, see our article on: Uploading tracking information for Store orders

If an order is going to be delayed beyond the advertised timeframe, contact us as soon as possible at partner.support@grabone.co.nz with the following information:

• The purchase number(s) affected

• The reason for the delay

• The new expected dispatch or delivery date

Please do not contact the customer directly - GrabOne will reach out to the affected customer(s) on your behalf once we have the details.

Contact us at partner.support@grabone.co.nz and we'll get back to you as soon as we can.