Managing Your Rezdy Bookings

When a customer purchases a GrabOne deal, their booking will come through to your Rezdy account. Here's what you need to know to stay on top of your Rezdy bookings.

When a customer buys a deal through GrabOne, a booking will automatically appear in your Rezdy account. You'll be able to see all the customer details, the product they've booked, and their selected date and time.

These Rezdy guides will help you manage your day-to-day bookings:

• How to Reschedule Orders

• Confirm Bookings - Start Manual then Automatic

• How to Use the Agenda

If a customer needs to change their booking date, this can be managed directly in Rezdy. Head to the Rezdy guide above for step-by-step instructions.

Cancellations for GrabOne deals are handled differently - please contact GrabOne Partner Support (partner.support@grabone.co.nz) before cancelling anything in Rezdy to make sure it's processed correctly on our end too.

• For Rezdy-related issues, contact Rezdy Support - they have 24/7 chat available.

• For anything GrabOne-specific, reach out to your GrabOne account manager.