GrabOne Customer Issues & Refunds

If a customer has an issue with their purchase, they will contact GrabOne’s Customer Support team in the first instance, and our team will communicate the issue to you in writing, via email.

We need you to respond to our email within 24 hours of receiving the email. These emails will come from partner.support@grabone.co.nz, returns@grabone.co.nz, or occasionally from the direct email of one of our team – so make sure you keep an eye out for these and answer them promptly.

If you’re unable to offer an immediate resolution to the issue, we still need you to reply to our email to let our team know it’s been received and is being looked after.

Failure to respond to these emails may result in the Support team resolving this issue on our end which may result in customers being refunded.