GrabOne Statements

Looking for confirmation of your recent GrabOne payment? You can find record of this in GrabOne Merchant Portal under Statements.

Scroll down the page until you land at Statements Summary:

The Statements Summary gives you a monthly overview of your sales and payments at a glance. Here's what each column means:

• Period - the month the sales occurred (e.g. 2026-06 = June 2026)

• Net Sales - the total value of vouchers sold that month

• Total Fees - GrabOne's commission deducted from your sales

• Net Entitlement - what remains after fees have been deducted

• Upfront Due - the amount being paid out to you for this period

Click View Details to see a breakdown of your deals and payments - including purchase and coupon numbers for your reference.

You can also Export PDF to download or print the statement.

Your statement gives you a full picture of your sales activity and what you've been paid for a given period.

Your statement may look slightly different depending on your deal type.

• POR (Pay on Redemption) - your full net entitlement is paid out upfront, so your Upfront Due will match your Net Entitlement

• RET (Retention) - a portion of your entitlement is held back and paid out once the coupon has been redeemed or at expiry. You'll see two extra fields in your statement:

  • Held Back - the amount being withheld this period

  • Retention - shown as a column in both the Settlement Period Summary and Line Items, so you can see exactly how much is being held per deal and per purchase

If you're unsure which deal type applies to you, this will be listed in the Type column of your Settlement Period Summary.

Statements are broken down into a few key sections - here's what to look for and what each part tells you:

• Net Sales - total value of vouchers sold

• Total Fees - GrabOne's commission deducted

• Net Entitlement - what's left after fees

• Upfront Due - the amount paid out this period

• Held Back (RET deals only) - the portion being withheld for later payment

Lists each active deal with its Deal ID, title, type, and payment amounts. If you have a RET deal, you'll also see a Retention column showing how much is being held back per deal.

A full breakdown of every individual purchase within each deal, including:

• Coupon number and purchase date

• Option selected (e.g. number of sessions, location, or date)

• Net sales value, upfront amount, and line total

• Retention (RET deals only) - the held back amount per purchase

Click Export PDF at the top of your statement to download or print it for your records.

If your statement doesn't match what you're expecting - or you have questions about a specific payment or line item - get in touch with our Partner Support team via email partner.support@grabone.co.nz, and we'll help sort it out.